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Loadingscreen stucks after longer waittime in Lobby


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my girlfriend has some problems with the launcher. when the server goes down and she has to wait longer time in the waitlist and the download starts to join the Server the picture frezzes and the lobbychar looks like polygon something.


we deleted allready the mod folder and installed Rage serveral times,  the rage folder is running now from a other HDD as GTA 5 

and GTA 5 self is allready new installed. but nothing of these steps did fix her problem.

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